I'm not sure if this is the best place for this type of question, but support @ brilliant.org hasn't answered my e-mails, so I figure I'd give it a shot.

Over a month ago, I ordered a brilliant lanyard (level 4) and to this day, it has yet to come. I understand the lanyards get shipped out every two weeks, but this seems like a long time for delivery, or is this just normal? (If it helps, the colours hadn't changed when I ordered my lanyard, level 4 was green, not purple, so maybe the change in colour had something to do with lanyards.) I'm not sure where else I can address this problem, so can anyone help me here?

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## Comments

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TopNewestit as same problem with me

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Why does no one answer our questions? :(

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i don't know :(

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Like you, I claimed a T-shirt and received an email asking me to choose size on September 27, 2013. I thought Brilliant was so thoughful, but I don't know why I still have not seen any sign from Brilliant now. Could Brilliant answer our wonders, please?

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Did you got some message about the brilliant T-shirt that when it is going to be shipped?

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No. I just have got the only email asking me to choose size for T-shirt.

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i have the same problem with the T-shirt, though I claimed it even earlier on 24 July, 2013...

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UPDATE: I received an e-mail informing me the lanyard has been shipped. We'll see how long it takes

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