# The card was declined @Brilliant Community.

I don't know why,but when I wanted to upgrade with $Brilliant^{2}$ ,there's this problem I faced.I have a photo attached about what's the problem? Can you shed some light for me in this problem?

Thank you :)

Note by Vaibhav Reddy
7 years, 1 month ago

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Hi, I have the same problem. My card was declined when I applied for a premium subscription. I really want to be able to subscribe within the next hour, before the discount offer ends. What can I do to fix this?

- 3 years, 9 months ago

Thanks Vaibhav, we will look into it. If we require any personal information, we will be in contact via email. @Suyeon Khim

Staff - 7 years, 1 month ago

Thank you :) ....

- 7 years, 1 month ago

I just tried paying for a subscription using my dad's credit but it was declined 4 times. He called the credit card company (Chase) and they had no record of it. In their words: "It is not us". Can I pay using PayPal instead? Any ideas? Thanks, Lucas

- 6 years, 5 months ago

Hi Lucas, I just sent you an email. We'll try to sort it out :)

Staff - 6 years, 5 months ago

Hi Vaibhav - I am sorry to hear that your card was declined. Usually, this means that your bank's automated system has decided that the charge looks suspicious, and has decided to decline it. It's possible that this is happening because we are a company based in the United States, and you typically only make purchases in India with that card. The way to resolve this issue is 1) ask your bank to accept future charges to Brilliant, or 2) try a different card.

Please feel free to email me with questions if you try either of the above and continue to have trouble. We are also working on adding more payment options for India that are more compatible with the Indian banking system, but it may take a month or two for us to implement it.

Staff - 7 years, 1 month ago

Oh thanks... :)

I already tried another card.I actually did only one payment with it.That card was also declined.

I don't know how to ask my bank to accept charges from Brilliant.Should I go to the bank and ask them or is there any way to do it online?Can you tell me how?

- 7 years, 1 month ago

@Suyeon Khim Hello! This exact same problem is currently happening to me. I tried using a bank account that I previously used to subscribe to Brilliant (but then discontinued) and many other services based in the US, and I kept receiving this same decline message. It appears that the cause above doesn't apply to my situation, and I would like to resume my Premium subscription to Brilliant. What do you suggest I do?

- 1 year, 3 months ago

It's been quite long since this issue has been brought up. There still isn't a way around it. Please tie up for other platforms like BillDesk, so that users from India can also subscribe to Brilliant squared.

- 1 year, 2 months ago

Dear @Suyeon Khim The problem has still not been resolved after 7 years!

- 6 days, 16 hours ago

As on 28th March 2020, cards from India are still not working. Please activate.

- 1 year, 2 months ago

Hi I have the same problem here. I'm from Morocco and I get the message "This card was declined" when I enter the informations. I have payed with this card in coursera and some other foreing countries without any problems. If you could help me with this issue. Thank you :)

- 6 years, 9 months ago

I have a PNB mastercard ATM and while trying to pay for brilliant premium, my card was declined. Can you tell me the reason and any other way to pay

- 1 year, 6 months ago

same issue here, discount is ending soon

- 12 months ago

Hi, I'm having the same problem with my card and it has never been declined before. I checked with my bank and they said everything is good on their end and the card should go through. Can you please help me out?

- 9 months, 2 weeks ago

Hey...I tried paying for premium and it says declined. I have used the card in foreign countries such as South Africa and also made foreign online payments multiple times, but your online site keeps rejecting my card. How best can I resolve the problem?

- 8 months, 1 week ago

I want to join brilliant squared but every time I try my card gets declined. What should I do?

- 6 years, 4 months ago

Even I am having the same problem.Someone help please.

- 6 years, 3 months ago

Hey @Vaibhav Reddy , were you able to pay ?

- 2 years, 10 months ago

Please someone check my account and give instructions on how to renew my premium subscription. It ran out but I can't renew it using a similar credit card. I was in the middle of some courses and it's frustrating to stop in the middle with no way of continuing.

- 7 months, 4 weeks ago

- 1 year ago

Same Issue

- 1 year ago

Same here, using two different cards that I've already used while buying on the Internet.

- 10 months, 1 week ago

Getting the same error even today, 7th May 2021. Trying from India using my AMEX card. Spoke to the Card issuer, they said the transaction did not even reach AMEX. Must be a problem with the payment gateway stripe.

- 1 month, 1 week ago

Can't buy the payment was rejected from Bangladesh why is that happening?

- 1 month ago

I paid using the Apple Appstore if this helps anyone.

same problem, from haryana

- 6 days, 16 hours ago