Account Management

How can I adjust my notification preferences?

Control the messages you receive from us in your preferences. We occasionally send notifications to keep our users updated about account changes, new lessons, your streak, and more. You can tailor which ones you receive—and via which channel (push or email). Where to find notification settings On mobile (iOS & Android) Open the Brilliant app Tap the You tab Click the Settings icon in the top right corner Tap Notifications On the web Visit your preferences by clicking here, or Log in at brilliant.org Click the menu in the top right corner Select Settings → then go to Preferences Adjusting your preferences In the Notifications section, you'll see a list of notification types, such as: Daily practice reminders League reminders Course recommendations Streak alerts For each type, you can: Enable or disable delivery via the toggles next to each category On mobile, there are separate toggles for Mobile (push notifications) and Email messages You can also opt out via the footer of emails Click Unsubscribe You’ll be routed to a confirmation page for that notification type Unsubscribing from all notifications If you no longer want to receive any messages from us, select Don’t send me anything On mobile, there are separate toggles for Mobile (push notifications) and Email messages You’ll still receive critical transactional emails from us (receipts, password reset links, etc) Why am I not getting any push notifications? In addition to enabling push notifications in the Brilliant app, you can also manage push notifications within your device’s controls. iOS: Go to Settings → Notifications → Brilliant app → toggle Allow Notifications Android: Go to Settings → Apps → Brilliant → Notifications Both your device settings and in-app preferences must be enabled in order to receive messages. If push notifications are enabled in both of those domains and you still aren’t receiving messages from us, you’ll need to: Delete the Brilliant app Re-install it from the App Store or Google Play Store Re-enable push notifications in your device controls and in the app Any other questions or concerns? Always feel free to reach out to support@brilliant.org and our team will take care of you.

How can I change my Brilliant account details (email, password, etc.)?

To update your account details on the web platform: Log in Web: Visit brilliant.org and log in. Mobile: Open the Brilliant app on iOS or Android and log in. Navigate to the account settings page Web: Click on the menu bar in the top-right corner and select "Settings." Mobile: Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Account." Update information: Email: Navigate to the email settings page, add the new email address, and remove the old one. Password: Go to the password settings page, enter your current password, then the new password, and save changes. Confirm update via email: Please ensure the new email address is valid and accessible. You will receive a confirmation email to your new email address to verify the change. Please follow the email to complete the email update. If you encounter any issues or require further assistance, please contact our support team at support@brilliant.org.

How can I reset my login password?

If you’re logged out and need to reset your password: Click on this Password Reset Request link Enter your account email to receive a password reset link Follow the link in the email to set a new password 🎯 Tip: Check your spam or promotions folder if the email doesn’t arrive within a few minutes. If you’re logged in and want to change your password: Visit your Password Settings Enter your current password, then your new one Save your changes Note: If you signed up using third-party sign-ons (e.g., Google, Apple), use the corresponding login button instead of resetting a password. Still need help? Reach out to support@brilliant.org.

How do I cancel my Brilliant Premium subscription?

Canceling your Brilliant Premium subscription depends on where you initially purchased it If you purchased through Brilliant directly Log in at brilliant.org. Go to Subscription Settings. Click Cancel Subscription. Note: selecting Cancel Subscription will prevent future charges; you’ll retain Premium access until the end of your billing period. If you’re eligible for a refund, you’ll see a Cancel and Refund option—select it to end your subscription and receive a refund on your last charge. For full details, see our refund policy in the Terms of Use. If you purchased through the Apple App Store (iOS) Open Settings → tap your name → Subscriptions. Select Brilliant → Cancel Subscription and confirm. Refunds must be requested through Apple. (See Apple’s guide) If you purchased through the Google Play Store (Android) Open the Play Store → tap your profile icon → Payments & Subscriptions → Subscriptions. Select Brilliant → Cancel Subscription and confirm. Refunds must be requested through Google Play. (See Google Play’s guide) Need Assistance? If you encounter any issues during the cancellation process or have further questions, please contact our Support Team at support@brilliant.org. We’re here to help and will aim to respond within 48 hours.

How do I deactivate or delete my Brilliant account?

If you need a break or want to leave Brilliant, you can take the following steps to deactivate or delete your account: Log in Web: Visit brilliant.org and log in. Mobile: Open the Brilliant app on iOS or Android and log in. Navigate to the account settings page Web: Click on the menu bar in the top-right corner and select "Settings." Mobile: Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Account" (Optional) Export your data: If you’d like a copy of your progress and other data, click "Export your data" before proceeding. Click "Deactivate or delete account” Deactivate (reversible): Temporarily lock your account without losing data. To reactivate, simply log back in. Delete (irreversible): Permanently remove your account and all associated data. Important Notes: Deleting your Brilliant account does not automatically cancel an active subscription. Please cancel your subscription first to avoid future charges. For security reasons, we require that users complete these steps themselves while logged in. This serves as a verification measure—since deleting an account permanently erases all associated data (even from our end), we must ensure the request is being made by the rightful account owner. This prevents fraudulent deletion attempts via email or support requests. If you encounter any issues, contact support@brilliant.org.

How do I get a refund?

Please note: We do not offer refunds, per our Terms of Use. You are welcome to reach out to us about exceptional circumstances, which we will consider on a case-by-case basis, but we most likely will not be able to grant a refund. If you're seeking a refund for your Brilliant Premium subscription, the process varies depending on where you made the purchase: For web purchases: Access your account settings: Log into your Brilliant account on our website and navigate to your Subscription Settings. Request a refund: If your purchase qualifies for a self-serve refund, you'll see the option to request a refund. For more details about our refund policy, please see our Terms of Use. For purchases through an app store: If you subscribed to Brilliant Premium via the Apple App Store or Google Play Store, refund requests must be directed through the respective store: Apple App Store: Visit Apple's Report a Problem page and sign in with your Apple ID. Select "Request a refund" and choose the reason for your request. Select the Brilliant subscription and submit your request. For more details, refer to Apple's official support page. Google Play Store: Open the Google Play Store and navigate to your account. Go to "Order History" and find the Brilliant subscription. Select "Request a refund" or "Report a problem" and choose the appropriate option. For more information, visit Google Play's refund policy page. Need Assistance? If you encounter any issues during the refund process or have questions about your eligibility, please contact our Support Team at support@brilliant.org. Note: Initiating a chargeback dispute with your bank will lock the payment, which will limit our ability to assist. The length of the chargeback dispute review process varies by bank but could take up to 60 days. It's advisable to follow the refund procedures outlined above before contacting your bank.

I am having trouble accessing Brilliant Premium

If you're experiencing issues with your Premium subscription, please take the following steps: For website users: Verify your subscription status: Ensure that your Premium subscription is active by checking your subscription settings. Check your login credentials: Confirm that you're logged into the correct account associated with your Premium subscription. Clear your browser cache: Clearing your browser's cache and cookies can resolve access issues. Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content. For mobile app users: Restore your purchase Open the Brilliant app. Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Premium" Select "Restore Subscription." This should reinstate your subscription within a few minutes. Restart the app if necessary. Check for multiple accounts: Ensure you're logged into the correct account, especially if you have multiple accounts or used different sign-up methods (email, Google, or Apple). Update the app: Ensure you're using the latest version of the Brilliant app. Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content. If you've tried these steps and are still running into trouble, please contact our support team at support@brilliant.org with your account information.

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