Account Management

How can I adjust my notification preferences?

Control the messages you receive from us in your preferences. We occasionally send notifications to keep our users updated about account changes, new lessons, your streak, and more. You can tailor which ones you receive—and via which channel (push or email). Where to find notification settings On mobile (iOS & Android) Open the Brilliant app Tap the You tab Click the Settings icon in the top right corner Tap Notifications On the web Visit your preferences by clicking here, or Log in at brilliant.org Click the menu in the top right corner Select Settings → then go to Preferences Adjusting your preferences In the Notifications section, you'll see a list of notification types, such as: Daily practice reminders League reminders Course recommendations Streak alerts For each type, you can: Enable or disable delivery via the toggles next to each category On mobile, there are separate toggles for Mobile (push notifications) and Email messages You can also opt out via the footer of emails Click Unsubscribe You’ll be routed to a confirmation page for that notification type Unsubscribing from all notifications If you no longer want to receive any messages from us, select Don’t send me anything On mobile, there are separate toggles for Mobile (push notifications) and Email messages You’ll still receive critical transactional emails from us (receipts, password reset links, etc) Why am I not getting any push notifications? In addition to enabling push notifications in the Brilliant app, you can also manage push notifications within your device’s controls. iOS: Go to Settings → Notifications → Brilliant app → toggle Allow Notifications Android: Go to Settings → Apps → Brilliant → Notifications Both your device settings and in-app preferences must be enabled in order to receive messages. If push notifications are enabled in both of those domains and you still aren’t receiving messages from us, you’ll need to: Delete the Brilliant app Re-install it from the App Store or Google Play Store Re-enable push notifications in your device controls and in the app Any other questions or concerns? Always feel free to reach out to support@brilliant.org and our team will take care of you.

How can I change my Brilliant account details (email, password, etc.)?

To update your account details on the web platform: Log in Web: Visit brilliant.org and log in. Mobile: Open the Brilliant app on iOS or Android and log in. Navigate to the account settings page Web: Click on the menu bar in the top-right corner and select "Settings." Mobile: Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Account." Update information: Email: Navigate to the email settings page, add the new email address, and remove the old one. Password: Go to the password settings page, enter your current password, then the new password, and save changes. Confirm update via email: Please ensure the new email address is valid and accessible. You will receive a confirmation email to your new email address to verify the change. Please follow the email to complete the email update. If you encounter any issues or require further assistance, please contact our support team at support@brilliant.org.

How can I reset my login password?

If you’re logged out and need to reset your password: Click on this Password Reset Request link Enter your account email to receive a password reset link Follow the link in the email to set a new password _🎯 Tip:_ _Check your spam or promotions folder if the email doesn’t arrive within a few minutes._ If you’re logged in and want to change your password: Visit your Password Settings Enter your current password, then your new one Save your changes Note: If you signed up using third-party sign-ons (e.g., Google, Apple), use the corresponding login button instead of resetting a password. Still need help? Reach out to support@brilliant.org.

How do I deactivate or delete my Brilliant account?

If you need a break or want to leave Brilliant, you can take the following steps to deactivate or delete your account: Log in Web: Visit brilliant.org and log in. Mobile: Open the Brilliant app on iOS or Android and log in. Navigate to the account settings page Web: Click on the menu bar in the top-right corner and select "Settings." Mobile: Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Account" (Optional) Export your data: If you’d like a copy of your progress and other data, click "Export your data" before proceeding. Click "Deactivate or delete account” Deactivate (reversible): Temporarily lock your account without losing data. _To reactivate, simply log back in._ Delete (irreversible): Permanently remove your account and all associated data. Important Notes: Deleting your Brilliant account _does not_ automatically cancel an active subscription. _Please cancel your subscription first to avoid future charges._ For security reasons, we require that users complete these steps _themselves_ while logged in. This serves as a verification measure—since deleting an account permanently erases all associated data (even from our end), we must ensure the request is being made by the rightful account owner. This prevents fraudulent deletion attempts via email or support requests. If you encounter any issues, contact support@brilliant.org.

I am having trouble accessing Brilliant Premium

If you're experiencing issues with your Premium subscription, please take the following steps: For website users: Verify your subscription status: Ensure that your Premium subscription is active by checking your subscription settings. Check your login credentials: Confirm that you're logged into the correct account associated with your Premium subscription. Clear your browser cache: Clearing your browser's cache and cookies can resolve access issues. Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content. For mobile app users: Restore your purchase Open the Brilliant app. Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Premium" Select "Restore Subscription." This should reinstate your subscription within a few minutes. Restart the app if necessary. Check for multiple accounts: Ensure you're logged into the correct account, especially if you have multiple accounts or used different sign-up methods (email, Google, or Apple). Update the app: Ensure you're using the latest version of the Brilliant app. Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content. If you've tried these steps and are still running into trouble, please contact our support team at support@brilliant.org with your account information.

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