If you need help with your Brilliant account, subscription, or technical issues, you can contact our Support Team directly at support@brilliant.org. We aim to respond to all inquiries within 48 hours.
Before reaching out
You may find answers more quickly by checking our Help Center, where we cover common questions about billing, subscriptions, and account management.
When you email us
To help us resolve your request faster, please include:
- The email address associated with your Brilliant account
- A brief description of the issue
- Screenshots or receipts, if applicable (for payment or access issues)
Topics our team can assist with
- Troubleshooting login or access problems
- Updating account details or passwords
- Billing or subscription questions
- Reporting bugs or technical issues (can also be done through the app)
If your subscription was purchased through Apple or Google Play, note that we do not have access to their billing systems. In those cases, please contact Apple Support or Google Play Support directly for payment inquiries.