If you're experiencing issues with your Premium subscription, please take the following steps:
For website users:
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Verify your subscription status: Ensure that your Premium subscription is active by checking your subscription settings.
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Check your login credentials: Confirm that you're logged into the correct account associated with your Premium subscription.
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Clear your browser cache: Clearing your browser's cache and cookies can resolve access issues.
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Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content.
For mobile app users:
Restore your purchase
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Open the Brilliant app.
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Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Premium"
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Select "Restore Subscription."
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This should reinstate your subscription within a few minutes. Restart the app if necessary.
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Check for multiple accounts: Ensure you're logged into the correct account, especially if you have multiple accounts or used different sign-up methods (email, Google, or Apple).
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Update the app: Ensure you're using the latest version of the Brilliant app.
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Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content.
If you've tried these steps and are still running into trouble, please contact our support team at support@brilliant.org with your account information.