At Brilliant, we strive to provide a seamless learning experience. If you encounter any bugs or issues, please follow the steps below to report them:
On mobile apps:
- Shake to report: Simply shake your mobile device while using the Brilliant app. This action will prompt a bug report form, automatically capturing a screenshot and relevant technical details. You can add a description of the issue before submitting.
On web and mobile web:
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Flag button in lessons: After submitting an answer in a lesson, you can click on the flag icon next to the “Continue” button to report a problem.
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Report a problem in practice: When you exit out a practice, you can click on the “Report problem” button on the popup modal to report any issue.
Ask Koji:
- Ask Brilliant's tutor: While you're in a lesson, you can ask Koji, Brilliant's personal tutor, to help you report a bug or issue you're running into. Koji can point you to the right reporting tool and help you describe what went wrong.
Additional reporting via email:
- Contact support: You can always let our support team know about any issues by emailing support@brilliant.org. Please include a detailed description of the issue, steps to reproduce it, and any relevant screenshots or screen recordings.
By utilizing these reporting methods, you assist us in maintaining and improving the quality of our platform. We appreciate your feedback and are committed to addressing any issues promptly.